Testen gebruiksvriendelijkheid van medicijnverpakking in apotheekomgeving

To better understand the pharmacy medication dispensing process and its relationship with packaging and labeling, two studies were conducted: a contextual inquiry and a usability test in a simulated pharmacy environment, both involving pharmacists and pharmacy technicians.
The interviews of the contextual inquiry provided the basic understanding of the prescription’s journey from doctor to patient in the US. The usability study also provided information about a prescription’s journey and the importance of safeguards that exist in a real pharmacy environment to prevent dispensing errors (Proceedings of the Human Factors and Ergonomics Society Annual Meeting, september 2014).
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