Case study Manufacturing Excellence in de papierindustrie

The paper industry is facing continuous decline due to a combination of input costs and competition. In addition, product quality has been an ongoing problem as customer complaints have been translating to cumulative increases to operational costs as observed by Evergreen Packaging.
As such, Evergreen Packaging felt the need to implement an improvement program with the goal to reduce the operating costs through the reduction of the top 5 complaints, and the top 5 dollars lost due to complaints, in each facility by 90%. The improvement program followed the principles of Manufacturing Excellence. An article about the improvement program was published in Procedia CIRP.
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